Frequently Asked Questions

Welcome to our help page. Here you'll find answers to our customers' most frequently asked questions. If you can't find your answer, don't hesitate to contact us!

📦 Products & Quality

Are frames included with the posters?
Posters are sold unframed by default, but you can add a compatible frame directly on our website.
We have chosen standard sizes, such as 50x70 cm, so you can either order your frame with the poster or use a frame you already have at home.
For a ready-to-hang finish, we recommend adding the frame when placing your order.

What is the quality of the paper used for printing?
We use premium, thick, and eco-friendly art paper. This choice guarantees deep colors, a matte and elegant finish without reflections, and excellent resistance over time.

Will the colors be exactly the same as on my screen?
We do our best to ensure that our photos are true to reality. However, slight variations in shades may occur depending on your screen's calibration and brightness.

🚚 Shipping & Delivery

What are the delivery times?
Once your order is confirmed, it is processed and shipped quickly. Delivery generally takes between 3 and 5 business days.

How is my poster protected during transport?
To ensure delivery in perfect condition, your poster is carefully protected and shipped in a rigid and ultra-resistant cardboard tube to prevent any creasing.

Do you offer free delivery?
Yes, we offer free delivery for all orders over €44. For orders below this amount, delivery fees will be calculated at checkout.

💳 Orders & Payment

Is payment secure?
Absolutely. Your transactions are 100% encrypted and protected by the industry's best security standards. We never have access to your bank details.

Can I modify or cancel my order?
We prepare orders very quickly to ensure timely delivery. If you wish to modify or cancel your order, please contact us within one hour of your purchase. Once the order is being prepared, we will no longer be able to modify it.

↩️ Returns & Refunds

What if my order arrives damaged?
Your satisfaction is our priority. If your poster was damaged during transport, contact us within 48 hours of receipt with a photo of the package and the damaged poster.

Can I return my poster if I don't like it? 
Yes, you have 14 days after receipt to return the item to us, provided it is in its original condition and packaging. Return shipping costs are the responsibility of the customer.